support
After-sale handholding; something many software vendors
promise but few deliver. To hackers, most support people are
useless - because by the time a hacker calls support he or she
will usually know the software and the relevant manuals better
than the support people (sadly, this is ▫not▫ a joke or
exaggeration). A hacker's idea of "support" is a t�te-�-t�te
or exchange of {electronic mail} with the software's designer.
[{Jargon File}]
(1995-02-15)