supported

adj 1: sustained or maintained by aid (as distinct from physical

support); "a club entirely supported by membership

dues"; "well-supported allegations" [ant: {unsupported}]

2: held up or having the weight borne especially from below;

"supported joints in a railroad track have ties directly

under the rail ends" [ant: {unsupported}, {unsupported}]

support

After-sale handholding; something many software vendors

promise but few deliver. To hackers, most support people are

useless - because by the time a hacker calls support he or she

will usually know the software and the relevant manuals better

than the support people (sadly, this is ▫not▫ a joke or

exaggeration). A hacker's idea of "support" is a t�te-�-t�te

or exchange of {electronic mail} with the software's designer.

[{Jargon File}]

(1995-02-15)